Booking Policy

These policies are in place to protect your time and mine. I put a lot of care into each appointment — the prep, the design, and the time I set aside for you specifically. Please read through before you book so we're on the same page from the start.

If you have any questions about anything here, just send me a DM on Instagram before booking.

Deposit

A non-refundable deposit of £20 is required to secure your appointment. This is deducted from your total balance on the day.

Your slot will not be held until the deposit is received. Payment details will be sent after your booking request is confirmed.

The deposit is non-refundable. If you need to reschedule with more than 48 hours' notice, your deposit will be transferred to your new appointment date.

Cancellations & Rescheduling

More than 48 hours before your appointment — you can reschedule with no extra charge and your deposit moves to the new date. Cancellations with this notice will lose the deposit.
Less than 48 hours before your appointment — the deposit is forfeited and a new deposit will be required to rebook.
Same-day cancellations — the deposit is forfeited. If a balance has already been paid, it will not be refunded.

Please let me know as early as possible if something comes up — I understand life happens and I'll always try to be as flexible as I can with good notice.

No-Shows

If you do not show up for your appointment without any notice, your deposit is forfeited and future bookings will require full payment in advance.

A no-show means another client missed out on that slot — so I ask that you always get in touch as soon as you know you can't make it.

Late Arrivals

Please try to arrive on time. If you're running late, message me as soon as you can.

Up to 15 minutes late — I'll do my best to accommodate, but your design may be simplified if time is tight
More than 15 minutes late — the appointment may need to be rescheduled and the deposit forfeited

Preparing for Your Appointment

Please arrive with bare nails. If you have existing product, let me know in advance so I can allow time for removal (removal charges may apply)
Avoid picking or biting nails or cuticles before your appointment
Bring inspo photos — screenshots, saved posts, anything that helps me understand the look you want
Let me know in advance of any allergies, sensitivities or nail concerns so I can prepare appropriately

Nail Repairs

I want you to love your nails — and I stand behind my work. If you experience an issue, please message me with a clear photo as soon as possible.

Within 72 hours — free repair on the affected nail(s) with the same design, if the issue is due to application
After 72 hours — repairs from £4–£6 per nail depending on length and complexity

Repairs are not covered if nails have been damaged through picking, peeling, trauma or misuse. If you're unsure whether your issue qualifies, just message me — I'll always be honest with you.

Pricing & Add-ons

Prices shown are starting prices and vary by length, tier and any additional details. Your final price will always be confirmed before we start so there are no surprises.

Add-ons such as charms, 3D elements and crystals are charged in addition to your base and tier price. Removal of existing product is also charged separately if not already included.

Right to Refuse Service

GlowbyGil reserves the right to decline or end an appointment if a client is rude, disrespectful or behaves in a way that makes the environment feel unsafe or uncomfortable. The studio is a calm, welcoming space — and I ask that it's treated that way.